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Our Guarantee
Shipping Policy
At BrownBox Centers, we prioritize your satisfaction. Our LED lighting products come with a satisfaction guarantee, ensuring you receive quality items that illuminate your space effectively. If you're not happy with your purchase, please contact us within 30 days for assistance.
Return and Exchange Policy
We are committed to providing quality products and an excellent shopping experience. If you receive a damaged or defective item, please reach out to our customer service team. Returns must be initiated within 14 days of delivery. Items must be in their original packaging and condition to qualify for an exchange or refund. We strive to process returns promptly to ensure your satisfaction. Proof of purchase is required. Shipping costs for returns are the customer’s responsibility unless the return is due to our error.
Customer Responsibilities and Obligations
It is your responsibility to review the product specifications, features, and compatibility before completing your purchase. Ensure accurate information is provided during checkout to avoid delays. By using our services, you agree to abide by our terms and take responsibility for any errors in your order.